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Take your Chimney Sweep Business to the next level with ServiceTitan

ServiceTitan can do more than just manage jobs. With the right setup, it can transform the way you work, saving you time, improving customer service, and driving growth for your chimney sweep business.
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chimney sweep technician cleaning a residential chimney
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Is ServiceTitan holding your business back?

ServiceTitan is arguably the best tool on the market for home service businesses like yours, but without the right setup, it can feel more of a burden than an ally.

If your chimney sweep business is struggling with inconsistent pricing, missed recurring services, or inefficient dispatching, your system isn’t working for you – it’s working against you.

While a generic ServiceTitan setup might seem like a quick fix, it doesn’t address the specific needs of your business. When ServiceTitan isn’t customized for your unique workflow, it ends up being more trouble than it’s worth.

Does this sound familiar?

  • Your technicians struggle with inconsistent pricing because the Pricebook is messy and hard to navigate
  • Missed maintenance appointments happen regularly because recurring services aren’t automatically scheduled
  • Dispatching is a headache when the wrong technician is sent to a job, leading to delays and wasted time as techs scramble to catch up
  • Your team spends too much time on manual tasks, from invoicing to redundant paperwork
  • You don’t have clear visibility into job progress, technician performance, or customer history
  • Your workflows are all over the place, and different job types (cleaning, repairs, inspections) are handled inconsistently, leaving your customers unhappy

How ServiceTitan can solve these problems

A tool like ServiceTitan, when optimized for your chimney sweep business, can significantly improve the way you operate.

By centralizing job tracking, pricing, scheduling, and invoicing in one platform, it removes the need for multiple systems and manual processes, ensuring nothing falls through the cracks.

However, to truly unlock the potential of a software like ServiceTitan, you must have it optimized to fit your day-to-day operations, not the other way around.

That’s where we come in.

How we optimize ServiceTitan for Chimney Sweep Businesses

Pricebook Customization

We’ll organize your pricebook for specific services like chimney cleaning, chimney repairs, and chimney inspections, ensuring technicians always have accurate pricing at their fingertips. We can also set dynamic pricing rules depending on inventory, special promotions, seasonality, etc.

Optimizing Dispatching

We’ll configure your system to assign jobs based on technician expertise and proximity, reducing travel time and ensuring the right person is always sent to the right job. We can log important information for each technician, for example, their Chimney Safety Institute of America (CSIA) certification.

Standardizing Workflows

We’ll create templates and workflows for all types of jobs, whether it’s cleaning, inspection, creosote removal, or repair. This ensures consistency in how tasks are completed, making the whole process smoother for your team and reducing errors.

Reporting & Insights

We truly believe clear and transparent reporting empowers business owners like yourself to make smarter decisions. We’ll help set up custom dashboards to track metrics that actually matter for your business, like job completion rates, technician performance, and revenue per service.

Integrations

We’ll integrate ServiceTitan with your accounting software, inventory management, and CRM, allowing for seamless data flow and reducing manual work. For example, automatically syncing invoicing with QuickBooks to avoid double-entry.

ServiceTitan in practice:
How a request would be handled

Let’s say a customer calls looking for chimney sweepers for a cleaning service.

Without an optimized system, it might take your CSRs several minutes to find available technicians, determine pricing, and schedule the appointment. By that time, the potential customer had lost patience and given up.

Now, imagine ServiceTitan is fully optimized for your business.

The CSR can immediately access your organized Pricebook, providing an accurate estimate in seconds. The system automatically checks technician availability and assigns the right person to the job based on location and expertise. The technician arrives on time, equipped with customer history, and follows a clear, consistent workflow thanks to standardized job templates.

After the job is completed, the technician generates the invoice directly in ServiceTitan, and the payment is processed on the spot. It’s quick and easy for the client who is a homeowner, and it also avoids a ton of paperwork for you.

Meanwhile, the office receives a real-time update on the job, and all the data syncs seamlessly within your system.

How we work

Step 1: We diagnose your setup
We start by reviewing your current ServiceTitan setup to identify inefficiencies, areas of improvement, and how it can be tailored to fit your specific professional chimney sweep business needs.
Step 2: We customize, train, & optimize
Once we understand your goals, we customize your ServiceTitan setup, optimize workflows, and organize your Pricebook. We also provide hands-on training to ensure your team is confident with the new setup.
Step 3: You run your business more efficiently
With everything configured to work seamlessly, you’ll have full confidence in using ServiceTitan to streamline operations, improve customer service, and drive growth for your business.
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Why choose us

We are not just a sales team that has never worked in the trades like other consulting companies. At Home Service Engine, we bring together high-quality technical ServiceTitan expertise with years of experience working with various home field service businesses like HVAC, chimney sweep companies, electricians, and more.

Because of this, what we offer is more than just a generic solution or troubleshooting bugs. We want to understand your business and your struggles, so we can optimize the system to work for you. We’ll treat the root cause instead of just patching the leaking issues.

Our solutions are designed to help you streamline operations, reduce errors, and increase profitability, all while improving customer satisfaction.

Industries we work with

Even if your trade isn’t listed, we might be able to help. Just book a call to get started today!
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Frequently Asked Questions

Is ServiceTitan the right software for my business?

Yes, ServiceTitan is an excellent choice for chimney sweep service businesses like yours. It’s one of the few software tools out there that was designed specifically for home service providers such as chimney sweep contractors.

ServiceTitan is a cloud-based, all-in-one software, but its true potential lies in customized solutions. When optimized for your specific needs, ServiceTitan can really help take your business to the next level. We’ll help you turn it into your tailored chimney sweep software.

Can I integrate ServiceTitan with my existing accounting software?

Yes, ServiceTitan integrates seamlessly with popular accounting software like QuickBooks and others. This integration allows for automatic syncing of invoicing, payments, and job data, reducing the need for manual entry and ensuring that your records are always accurate and up to date.

Do I need any technical experience to use ServiceTitan after optimization?

No, you don’t need technical experience to use ServiceTitan after it’s optimized. Our process includes hands-on training for your team to ensure they’re confident using the system.

We understand that small businesses and contractors do not always have the expertise for handling internal training themselves, so we simplify the setup so that your technicians, office staff, and managers can easily navigate and use ServiceTitan from day one.

How will optimizing ServiceTitan impact my customer experience?

There are several ways in which we can help improve your customer experience, such as setting up automated SMS notification reminders for recurring maintenance to ensure customers never miss a service, providing accurate and quick estimates on-site, reliable communication across channels, and much more.

Everything that helps smoothen out your business operations will have an impact on your customer experience because it will lead to faster, more reliable service.

Can this optimization help me get new customers?

Yes, optimizing ServiceTitan can help you attract new customers. Optimized scheduling, accurate estimates, and automated follow-ups for recurring services help ensure you’re always on top of customer needs, which builds trust and encourages repeat business. We can also help you set up Marketing Pro, a tool designed to turn your marketing strategies into actions with automations for campaigns, referrals, promotions, collecting customer contact information, and so much more.

How to get started?

Getting started is simple! Just reach out to us by clicking on the button below. We’ll schedule a call to discuss your needs, assess your current ServiceTitan setup, and create a game plan.

Ready to optimize ServiceTitan
once and for all?

Book a call with Home Service Engine today.

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