Hands-on consulting
We diagnose what’s holding ServiceTitan back, make the changes inside the platform, train your team, and keep improving the system — without adding another full-time ServiceTitan employee.
30-minute call · No pitch deck · No long-term contract
5.0★
Google rating from home service owners
30 min
Introductory call — no pitch deck
No long-term contract
Stay because the work is worth it
Where it breaks
We find the problem. Then we fix it.
When help makes sense
Most home service companies don’t hire a ServiceTitan consultant because one setting is confusing. They call when ServiceTitan has become an operational problem — or when too much internal time is being spent keeping it together.
Features are underused, processes remain manual, or the system isn’t producing the operational visibility you expected.
Spreadsheets, notes, side systems and manual processes usually point to a ServiceTitan setup that no longer matches the operation.
Reports exist, but leadership still has to piece numbers together manually or question whether dashboards reflect reality.
A manager, owner or office employee is spending substantial time solving ServiceTitan problems instead of focusing on the role they were hired to do.
The account may have worked when the company was smaller but no longer supports the current team, locations, workflows, memberships, service agreements or complexity.
The team may already know the Pricebook, workflows, forms, dispatching, reporting or setup need work. The project simply never gets finished.
That’s when consulting needs to turn into execution.
Beyond advice
A ServiceTitan consultant helps a home service company configure, improve and use the platform around the way the business actually operates. The work can include ServiceTitan setup, workflow optimization, Pricebook optimization, dispatching, CRM processes, dashboards, automation, reporting, implementation, onboarding, training and ongoing support.
At Home Service Engine, consulting includes implementation. We don’t stop after identifying the problem. Our team works inside ServiceTitan to build, configure, test and improve the system.
How we consult
You shouldn’t hire a ServiceTitan consultant only to leave the meeting with another project for your team. We combine strategy with hands-on implementation so the work actually gets finished.
Consulting can stop at:
Home Service Engine continues with:
The strategy matters. So does getting it done.
Know what’s wrong but need someone to finish it?
What we handle
The right consulting engagement depends on where ServiceTitan is creating friction. We can focus on one high-impact problem or work across the system when the issues are connected.
Make pricing easier to find, trust and sell from.
We help structure, rebuild and maintain the services, pricing, materials, equipment, estimates and options behind your ServiceTitan Pricebook so technicians can use it consistently in the field.
Explore our ServiceTitan Pricebook service
Make the platform match how your team actually works.
We configure job types, business units, forms, tags, alerts, automation and CRM workflows around the way calls move through your business.
Explore our ServiceTitan optimization services
Reduce friction between the office and the field.
We help improve dispatching, technician assignment, skills, capacity, job flow and the ServiceTitan setup behind the dispatch board.
Turn ServiceTitan data into something leadership can actually use.
We clean up the configuration behind the numbers and build custom reporting and dashboards around the operational and financial KPIs that matter to the business.
Get the configuration right before bad habits become the system.
Whether you’re improving an existing account, rebuilding an incomplete implementation or need help after initial ServiceTitan onboarding, we translate your real business processes into configuration, workflows and team procedures.
Explore our ServiceTitan implementation services
Explore our ServiceTitan onboarding service
A good setup only works when the team knows how to use it.
We train CSRs, dispatchers, technicians, managers and owners around the workflows relevant to their role so the new system is actually adopted.
Explore our ServiceTitan training
Keep improving the system without adding another full-time admin.
Your services, pricing, team, workflows, reporting needs and inventory management processes keep changing. HSE can stay involved to troubleshoot issues, maintain the setup and keep ServiceTitan aligned with the business.
Explore our ongoing ServiceTitan support
Not sure which part of ServiceTitan needs attention first?
What better looks like
A better setup matters because of what changes in the business — not because the software looks cleaner.
| Before | After |
|---|---|
| 01 — Field teamTechnicians search, guess and call the office. | Clear workflows, estimates and information where they need it. |
| 02 — Office teamManual workarounds and inconsistent CRM processes. | Defined workflows inside ServiceTitan. |
| 03 — ManagementReports and dashboards no one fully trusts. | Better visibility into the KPIs that drive decisions. |
| 04 — OwnershipAn owner or manager becomes the internal ServiceTitan administrator. | An outside team takes responsibility for keeping the system moving. |
| 05 — GrowthA setup built for the company you used to be. | A ServiceTitan system that can support the company you’re becoming. |
What clients say
Exceptional experience
“I have had nothing but an exceptional experience with the folks at Home Service Engine. They have been instrumental in the growth of our business. I would highly recommend their services”
Jordan KendrickOwner, Kendrick Heating & AirThey really listened
“The team at Home Service Engine are wonderful! They really listened to my issues with Service Titan and took the time to understand how our business works and what we needed from the software. They have a very “can do” and “find a way” attitude that was a contrast to the staff at Service Titan itself. HSE helped us solve several problems with the software, and made our use of it more efficient. I will definitely use them again in the future!”
A game-changer for us
“Working with the team at Home Service Engine has been a game-changer for us. ServiceTitan is incredibly powerful, but figuring out how to actually make it work for your business is a whole different story. Danny, Jason, and the team have taken the time to understand how we operate and have helped us dial in our setup, reporting, and processes so ServiceTitan is finally working for us instead of against us. They know the trades, they know the software, and they're genuinely invested in seeing us succeed. Highly recommend to any home service business that wants to stop spinning their wheels in ServiceTitan.”
Who you hire
ServiceTitan sits in the middle of your operation. Improving it requires understanding what happens in the office, in the field and in the numbers behind the business.
Danny Peavey
Co-founder
Danny comes from a tradesman family — his brothers run a home services company in Georgia. He spent ten years in enterprise technology before turning back to the trades, and handles branding, marketing and sales.
Jason Arthur
Co-founder
Jason has been in home services nearly 20 years, from family-owned shops to a statewide $100 million operation. He grew one consumer department from $2 million in 2014 to a $20 million trend by 2022.
The headcount question
Hiring internally means recruiting, salary, payroll costs, onboarding, management and relying on one person’s experience. HSE gives you access to a team that can handle ServiceTitan work without adding another full-time seat to payroll.
You don’t need to build an internal ServiceTitan department just to get ServiceTitan managed.
How it works
Step 01
We start with the operation — what your team is trying to accomplish, how ServiceTitan is currently being used, where the biggest friction exists and which problems matter most.
Step 02
We focus on the areas with the greatest impact and make the changes inside ServiceTitan — from Pricebook and workflows to reporting, dispatch, permissions, automation and training.
Step 03
We help the team adopt the changes and can continue troubleshooting, configuring and optimizing ServiceTitan as the business evolves.
Ready to stop managing around ServiceTitan?
Built for home service
Home Service Engine works with home service companies across residential HVAC, plumbing, electrical and other ServiceTitan-supported trades. The platform may be the same, but the workflows, pricing and operational needs aren’t.
FAQ
A ServiceTitan consultant helps a home service company configure, improve and use ServiceTitan around its actual business processes. Depending on the engagement, that can include ServiceTitan setup, Pricebook optimization, workflow optimization, dispatching, CRM processes, reporting, custom dashboards, automation, implementation, training and ongoing support. Home Service Engine also implements the changes instead of stopping with recommendations.
Outside help makes sense when ServiceTitan is consuming too much internal time, your team is relying on workarounds, reporting isn’t trusted, important workflows aren’t configured correctly, or the business has outgrown its original setup. It can also make sense when you know what needs to change but don’t have internal capacity to complete the work.
ServiceTitan support is generally the right place for account access, billing, outages or product troubleshooting. A consulting engagement focuses on how ServiceTitan should be configured and used inside your particular business. Home Service Engine looks at the operation, identifies what needs to change and can implement those changes inside the system.
Yes. You don’t necessarily need to start from scratch. We review the existing ServiceTitan setup, keep what works and focus on the Pricebook, workflows, dispatching, reporting, permissions, automation, data or other areas creating friction.
Yes. Pricebook work is one of Home Service Engine’s core ServiceTitan services. We can restructure, rebuild and maintain the services, pricing, materials, equipment, estimates and options behind the Pricebook.
Yes. We can review the ServiceTitan data and configuration behind your reporting, identify why numbers are unreliable or difficult to use, and build custom reporting or dashboards around the KPIs your team needs to manage the business.
Yes, when those needs are part of the engagement. Implementation focuses on configuring and building the system around your business processes. If your company is specifically preparing for go-live and broader team adoption, our dedicated ServiceTitan onboarding service may be the better starting point.
Yes. When training is part of the engagement, we work with owners, managers, CSRs, dispatchers and field technicians on the workflows relevant to their role. Training should reflect the setup your company actually uses rather than giving everyone the same generic walkthrough.
Yes. Home Service Engine can remain involved after the initial project to maintain, troubleshoot and continue optimizing ServiceTitan as your team, services, pricing, memberships, service agreements and workflows change.
Not every home service company needs another full-time employee dedicated to ServiceTitan. If the real need is ongoing configuration, Pricebook work, reporting, troubleshooting and optimization, an outside ServiceTitan team can provide that capability without adding another full-time seat to payroll.
The scope depends on what your ServiceTitan account and team actually need. We start with a 30-minute call to understand the problems, priorities and level of ongoing support required before recommending an engagement.
Stop working around it
Tell us what’s not working, what your team keeps fighting and what you want ServiceTitan to do better. We’ll tell you where we’d start and whether Home Service Engine is the right fit.
30-minute call · No pitch deck · No long-term contract